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i'm sure this was answered but for anyone else who has this happen to them....it's because you aren't seeing the very top bar of the chat window that has the collapse button.
I view my web pages at 125%. This exact same thing happened to me. By setting my browser view size back to 100% I was able to see the top bar in the chat box and collapse the chat box.
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Ning 3.0 Tip - Add Buttons/Links Below Status Update (Quick Links to Add Photos, Posts, Discussions)
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