Great News For Ning Pro Plans! Ning is slowly rolling out Phone Support!

If you're a Ning Pro Subscriber, you may already know the great news. If you haven't heard yet - - today I received an email from Ning. This has been needed for such a long time, and a great move on Ning's part, taking the quality of the Ning platform to even a higher level.


Ning









 






account info

Need Help? 

Now you have two options.

US Based Phone #
US/Intl. Phone #


Weekdays, 9-5 PST



Phone Support for Ning Pro

We’re here when you need us

Starting this week, we’re rolling out phone-based support to Ning Pro subscribers.

As a Ning Pro subscriber, you’ve always been able to submit a ticket from the Support link on your Dashboard for a dedicated, priority response. Now, you have the option to pick up the phone and reach our Advocacy team directly.

Ning Pro just got a little more personal — and we’d like to personally invite you to reach out to us when you need help. We look forward to hearing from you!

Jason Rosenthal   John McDonald
VP, Advocacy




Tags: ning help, ning phone, ning phone support, ning support, phone number for ning

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Replies to This Discussion

Permalink Reply by Martin de Goede on May 18, 2011 at 3:39pm

Great initiative from NING if you're in the US.

For those of us from outside the US a live voice chat support option or Skype support would have been a better option.

Permalink Reply by JenSocial on May 18, 2011 at 3:40pm

Martin, They offered an International #. Is that not going to work?

Best,

Jen

Permalink Reply by Martin de Goede on May 18, 2011 at 3:52pm

Yeah sure. If you don't mind the costs of calling from Europe to US.

 

Here's how we did it for DGA Events. As you can see right now Ruud is online on Skype

http://www.dgaevents.nl/page/contactgegevens-1

Permalink Reply by JenSocial on May 18, 2011 at 3:58pm

Not good. I didn't realize you'd have to pay toll. I had to look at the number again. I agree. Skype would be a much better solution. Give them time to acclimate. I feel like they will revisit this.

Best,

Jen

Permalink Reply by Martin de Goede on May 18, 2011 at 4:02pm
They might have a free number but that would mean NING pays for the intercontinental calls. Can't imagine that.
Permalink Reply by JenSocial on May 18, 2011 at 4:03pm

Exactly. And I don't think it's toll free. I don't know where my brain was on that one, sorry Martin.

=)

Permalink Reply by JenSocial on May 18, 2011 at 4:14pm

Well one thing though - - I have called support help lines that are in other Countries, and just routed across the Internet like Skype. Maybe they will implement this type of technology.

Best,

Jen

Permalink Reply by Carny Town on May 18, 2011 at 6:14pm
Yes. I got the email yesterday. But before I start cheering, I want to see how MUCH support is offered. If it is a matter of describing your problem and them opening a ticket, it is not an improvement. But if it is a support person who can go to our site, experience the problem and refer us at that moment to someone who can fix the problem via real time that would be very good, of course. Excuse me for being a DOUBTING THOMAS (get it), but I really do not have too much faith, right now.
Permalink Reply by JenSocial on May 18, 2011 at 7:38pm

I hear ya. First things first. Let's see how it goes. I have a feeling it'll be like any help desk. One time you'll get someone with experience, and the ability to really help. Maybe the next time, not.

Thanks for the input as always,

=)

Jen

Permalink Reply by charles meeks on May 18, 2011 at 6:59pm
great news another way for ning to mess up everything.they havent got anything right since the take over so why applaud now---they make no sense what so ever...wanna make bets they get this one right? they fired all the good people there and only have a bunch of morons working there...whens the last time you put in a ticket?? last time i did i didnt hear from them for a month and the problem still exist..ning is one of the worst sites i pay for..the only reason im still there is my members...im sooo disappointed  with ning..id never recommend them to anyone.....chuck
Permalink Reply by JenSocial on May 18, 2011 at 7:39pm

LOL, well alrighty then, not a Ning fan. I understand. I don't agree, but understand. BTW, hadn't seen you in a while, good to see you!

 

At first I thought you'd said you had other sites not on Ning, but maybe not?

Best,

=)

Jen

Permalink Reply by Martin de Goede on May 19, 2011 at 2:37am
Why use tickets when we've got Creators ? I only use tickets when there are real technincal problems only NING can solve. For everything else I consult my fellow creators.

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