Hi everyone,
I'm new here. This is my first post.
I'm having problems with the email system on NING, and i'm having problems getting ANY support from NING regarding this situation.
HISTORY-
When NING first rolled out their new email Daily Digests, I switched over to them thinking that it might be cool not to receive 200 emails a day from my network. When I switched to the Digests, I stopped receiving email altogether! I had an open help ticket for a different email situation, so I mentioned that after I switched that I wasn't receiving any emails. I NEVER got a response from NING (that old help ticket is STILL OPEN and unresolved from Jan 21st 2011), but I did start receiving messages again.
After receiving the Daily Digests for a couple of weeks I decided that I was not able to track discussions and whatnot very well, and wanted to revert back to reading individual notifications. So, I switched back to Instant Notifications... and stopped receiving ANY emails. AGAIN!
I changed the email address associated with my account and immediately started getting messages. What's funny is when I switched from my primary email address, I got a message from my network telling me that I had changed my address. BUT, when I try to change my account email back to my primary address I get NOTHING! I don't even get the email with the link to change it over. I have checked with my ISP and they say that there is not a problem on their end. I should be getting the messages.
Getting any kind of answer from NING is a pain in my tookus. I sent my first help ticket regarding this issue during the 3rd week in February, and my SECOND help ticket a week later. I finally got a response to the second help ticket on March 3rd... Here's the response I got-
From Aaron at NING-
"I'm not aware of any issues switching from digest to instant emails. I saw your other ticket, and it seems like this issue is still occurring. Are any messages at all being sent to you? Your email settings look fine, so I'm wondering if you've tried changing your email temporarily to another email as you may have read in the email troubleshooting guide I put together (
http://help.ning.com/?faq=3860). Please keep me posted."
Notice that they saw my first request and chose not to respond! I guess the magical NING fairies were going to handle it. Needless to say, I have updated this guy to NO AVAIL. I GET NOTHING FROM THEM!!!! RAARRRRR!!!
Can anyone here help me???? Anyone??? :)